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FAQ

GENERAL

Will you restock a certain design?
We plan to restock most designs unless noted otherwise in the listing, but do not have a firm date for when they will be restocked at the moment. Please sign up for the mailing list here to receive up to the minute in-stock alerts!

What are the dice made of?
All dice are made in a base of resin that we are proud to use and roll every day. Inclusions vary per design but can include various light weight metal foils, glitters, micas, and even real flowers. 


Does resin yellow and do the pigments fade?
Resins do oxidate and change over time, but we’ve taken pains to choose colorfast materials. Resins tend to brown or yellow more quickly when exposed to direct sunlight.

We’ve run tests where we expose the dice to direct sunlight outdoors for weeks without significant shifts, but we do recommend that they’re rolled in a padded tray and kept away from direct light for optimal aging.


Are the dice balanced?
They are balanced for casual table top play! The inclusions used in our dice are very close in weight to the resin they are suspended in so they do not create any significant balance issues when properly rolled. They are not balanced for high stakes casino level play and would not be suitable for such use.

Do you sell different configurations of dice (Singles, sets of d6s, d10, etc)?

We currently do not, but it is a goal of ours to offer different configurations in the future. 

Do you sell uninked dice?

We currently do not sell uninked dice.

Why do my dice look slightly different than the ones in the picture?
Every artisan set made by Dispel Dice is hand poured, so there may be slight differences in color and material suspension in the dice. This means that each die is one of a kind due to how they're crafted.

 

KICKSTARTER

How will webstore stock affect the Dispel Dice Debut Collection Kickstarter campaign and the Dice 2.0 by Wyrmwood & Dispel Kickstarter campaign?
We’ve completed fulfillment of the Dispel Dice Debut Collection Kickstarter campaign with the exception of some replacement orders, which comes from a different selection of stock. It will not affect replacement orders. 

Will you be offering Dice 2.0 by Wyrmwood & Dispel designs on the website?
No. Those are available only through the campaign, which has concluded. Preorders have closed.


PAYMENT & ORDERING

What payment methods do you accept?
We accept all major credit and debit cards as well as Apple Pay, Google Pay, and PayPal. 

How can I use my gift card or promotional discount code?

Please enter the code you received via e-mail at checkout. It is a transferable, one time use code. 

Will I be charged sales tax?

By law we must charge sales tax in certain states that require them. Sales tax will be shown in the check out process after you have entered your address and before you pay. We appreciate your understanding.

Will I be charged VAT or customs fees?

You may be charged VAT or customs fees when you receive your order depending on the laws and regulations of your specific home country. You may find such information at the postal sites and resources for your specific country. The fees you may be charged are mandated by your country and charged by your country.


SHIPPING 

Where does Dispel ship from?
We ship out of California, USA.

Does Dispel ship internationally?
Yes, we ship to most countries around the world with a few exceptions related to countries that are not accepting mail from USPS which may change due to COVID-19 restrictions over time. 

Does shipping include VAT or customs fees?
No, shipping is the cost for us to mail the item to you from our facility. You may be charged VAT or customs fees when you receive your order depending on the laws and regulations of your specific home country. You may find such information at the postal sites and resources for your specific country. The fees you may be charged are mandated by your country and charged by your country.

How long will it take for my order to ship? 
Orders will ship in approximately 3-8 business days. 

How long will it take to receive my item?
Shipping times vary across the United States and internationally, with expected delays as we head into the holiday season.

SUPPORT

Do you accept returns? 
For future orders placed on 5/4/2022, we will replace your product within 30 days, or issue you a refund if a replacement is no longer available. Return shipping is on us, but we reserve the right to issue you a refund.

How do I find the status of my order?
You can find the status of your order via the order history page under your account profile. 

There is a problem with my order.
We’re sorry to hear that, please contact us via our support email at support@dispeldice.com within 30 days of receiving your product. E-mail is the best way for our team to take care of you and we look forward to ensuring you have a great experience with Dispel. 

I have another problem not answered in this FAQ.
No problem, feel free to ask via support@dispeldice.com, it is the best way to get in contact with us for help! We usually get to emails within 24-48 business hours, thank you for your patience and understanding.