Refund policy
Returns
We want you to be totally satisfied with your purchase. If the dice do not meet your expectations, arrive damaged, or have missing parts, don't hesitate to get in touch with support@dispeldice.com within 30 days of receiving your product, and we'll do our best to take care of you.
We can exchange or replace your product, provided that we have stock available, or we can issue you a full refund for your purchase, including shipping.
If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Return shipping is on us. We'll issue you a shipping label and process the refund once we receive your order.
Several types of goods are exempt from being returned:
- Gift cards
- Items purchased with gift cards can only be returned for store credit.
Refunds
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.
Exchanges
In cases where you'd like to exchange or replace your product, we're more than happy to do so, so long as we have inventory on hand.
If there is no inventory on hand, we reserve the right to issue you a complete refund. Please understand that it is not possible for us always to have stock of every colorway available at all times, given that we're a small company, nor is it feasible to continually order replacements in small batches.
Shipping
Please understand that shipping times and VAT/customs taxes are wildly out of our control. International shipping, in particular, has been experiencing COVID-19 and supply chain-related delays.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Thanks again, and as always, if you have any problems with your order, please reach out to us at support@dispeldice.com!